Refund and returns policy

Overview

We want every fly pen, stag pen, teepee shelter, carry box, and brooder to arrive in the condition you ordered it in and to hold up the way it’s built to. This policy explains how returns, refunds, and damage claims work if something isn’t right with your order.

Return eligibility

Unused, unassembled items in their original packaging can be returned within 30 days of delivery for a refund or exchange. To qualify, the item must be:

• In new, unused condition with no signs of assembly, installation, or outdoor use
• In its original packaging, including any protective wrap or sealed bundling
• Accompanied by your order number or proof of purchase

Items that have been assembled, installed outdoors, or used in a pen or yard setting are not eligible for return unless the item was damaged or defective on arrival.

Non-returnable items

Custom or made-to-order sizing, clearance items marked as final sale, and any item returned outside the 30-day window are not eligible for a refund. If you’re unsure whether your item qualifies, contact us before sending anything back.

Damaged or defective items

Every order is covered by insured freight and requires a signature on delivery, and every item goes through a pre-shipment quality check before it leaves our facility. If your item arrives damaged or defective despite those checks, here’s how to file a claim:

• Photograph the damaged packaging and the item itself before discarding anything
• Contact us within 48 hours of delivery at the email or phone number below
• We will file the freight claim on your behalf and arrange a replacement or refund

How to start a return

Contact our team with your order number and the reason for the return. We’ll confirm eligibility and send you return instructions, including the return address and any shipping guidance. Please do not send items back without contacting us first, as unannounced returns can delay processing.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5 to 10 business days depending on your bank or card provider. Original outbound shipping costs are non-refundable unless the return is due to our error or a damaged shipment.

Return shipping costs

For standard returns not related to damage or defect, the customer is responsible for return shipping costs. For items damaged in transit or shipped in error, we cover the cost of return shipping and replacement freight.

Questions about your order

Reach out and we’ll walk you through it.

Email: sales@buygamefowlsupplies.com

Phone: +1 (309) 380-7934